Lynq | Digital engagement banking platform | Agent IQ
Turn digital interactions into deeper relationships
Connect account holders with real-time support, persistent guidance, and the right people across every stage of their digital journey.
Make every digital interaction more personal
Lynq provides a seamless way to get help, continue conversations, and connect with the right person across digital channels.
- Connect account holders with the right person or team
- Continue conversations through persistent messaging
- Move seamlessly between chat, video, and co-browsing
- Preserve context across channels and interactions
- Support assigned, pooled, or hybrid service models
- Proactively send push notifications at the right moment
Engage in the moment
Give account holders immediate access to live support when questions or opportunities arise.
Preserve conversations
Maintain context through persistent messaging so account holders and staff can pick up where they left off.
Connect to the right support
Route conversations to assigned bankers, specialists, service teams, or shared queues based on how your institution works.
Key capabilities
- Live chat
- Persistent messaging
- Video banking
- Co-browsing
- SMS and social messaging
- Live voice support
- Intelligent routing
- Secure conversations
- Proactive outreach
- Staff availability and presence
- Conversation history and context
Proven impact for financial institutions
We've always believed in differentiating through building relationships. Now, we can do that in a whole new way.
Michelle Hamilton
CMO
0% of digital customers have selected their own banker
0% of users wait for their primary banker
0% adoption at account opening
Ready to grow relationships beyond the branch?
Explore more ways to strengthen relationships
Lynq AI
Extend digital engagement with guided
and generative AI self-service.
Relationship banking
See how digital engagement can strengthen relationships across the account-holder lifecycle.