Live chat
Live chat built for relationship banking
Turn public website visits into helpful, real-time conversations. Use AI, configurable routing, and human support to guide each visitor toward the right next step.
Immediate access. More relevant support.
Public website access
Engage account holders and prospects without requiring sign-in.
Available on any device
Offer a consistent experience across mobile, laptop, and desktop.
Page-aware routing
Use entry-page context to guide conversations toward the appropriate team.
Rich conversations
Share messages, files, and inline images. Use emojis and support translated conversations.
AI and human support
Use Lynq AI for structured or generative self-service, then transition to an employee when needed.
Institution-branded experience
Configure the appearance, pre-chat experience, and visitor journey around your institution.
From website visit to the right conversation
Shape the journey around your website, service model, and the help each visitor needs.
- A visitor starts a conversation from your public website
- Lynq uses page context, the request, and configured rules to shape the experience
- Lynq AI can answer routine questions or guide a structured workflow
- An employee joins when human support is appropriate
- Continue into secure or visual support when needed
A better experience on both sides of the conversation
Give visitors a clearer path to help while enabling employees and managers to handle conversations more effectively.
Get immediate help
Start a conversation without searching for a phone number or signing in.
Receive more relevant conversations
Connect with visitors whose needs align with the employee’s role and expertise.
Shape service around your model
Align routing and coverage with teams, priorities, and the way your institution operates.
Continue into the right kind of support
Authenticate when needed
Begin on the public website, then verify the visitor when a request requires secure account-level assistance.
Share files securely
Exchange sensitive documents, including identification or financial statements, through secure file sharing.
Add visual support
Move into video banking or co-browsing when face-to-face assistance or on-screen guidance would be more effective.
Trust is part of the experience
SOC 2 Type II controls
Secure, time-limited file access
Configurable permissions and data masking
We have had a ton of compliments regarding the ease of use and ability to quickly assist customers.
Misti Mostiller
EVP, Chief Consumer Banking Officer
Connected capabilities
Frequently asked questions
Does live chat require visitors to sign in?
No. Live chat is available on your public website, so visitors can start a conversation without signing in. When account-level support is needed, the institution can authenticate the visitor.
Can live chat route visitors to different teams?
Yes. Routing can use the visitor’s entry page, request, employee availability, expertise, and the institution’s configured service model.
Can Lynq AI support live chat?
Yes. Lynq AI can answer routine questions through structured workflows or generative responses grounded in approved institutional resources, then transition the conversation to an employee with context.
Can a live chat conversation continue through another channel?
Yes. Employees can continue through authenticated messaging, secure file exchange, video banking, or co-browsing when additional support is helpful.
Turn more website visits into meaningful conversations
See how live chat can help your institution connect visitors with the right people, answers, and next steps.