# Improve loan collections with automated, multichannel messaging

Reduce delinquency with timely, compliant payment reminders sent via your account holders' preferred channels.

## Optimize your collections process

Studies show that timely loan reminders can reduce delinquency by up to 20%, and individuals who are delinquent are 40 times more likely to respond to a collection text than a phone call.

Lynq® by Agent IQ enables your institution to automate and customize payment reminders, delivering them at optimal times through channels like **[SMS messaging](/content/services/sms-messaging/index.html)**, **[WhatsApp](/content/services/social-messaging/index.html)**, and **[Lynq Up](/content/services/lynq-up/index.html)**. These messages can include loan details, payment amounts, due dates, and links to secure payment pages, facilitating prompt repayments.

## Ensure compliance and efficiency

Lynq manages regulatory and carrier compliance by processing opt-in and opt-out requests, including carrier-initiated opt-outs and customer-specific concatenation. By integrating Lynq into your collections strategy, you can enhance efficiency, maintain compliance, and improve repayment rates through personalized, timely outreach.

### Ready to transform your collections approach?

Let’s discuss how Lynq can help you automate compliant, effective payment reminders that resonate with your account holders.